Welcome to US Soccer Hall Store

Refund and Returns Policy

If you are not 100% satisfied with your purchase, and your product qualifies, you have 14 days to return it for a full refund in store credit. Please read below to see if your order qualifies for a return/exchange. The 14 days start on the date your package was delivered to your address. You can find this information on your tracking number.

A return shipping label is not provided by us, and any shipping carrier works for the return.

For whichever reason you are not satisfied, please feel free to contact us first so we know how to improve our service to you! 

 

Return or Exchange Eligibility Criteria :

  1. Products must be in original condition. That means the product hasn’t been washed, damaged, no plastic packing removed, and still has its original tags.
  2. Jerseys with customized name/number or patches cannot be exchanged or returned.
  3. Jerseys without customized name/number and patches can be returned for store credit or for an exchange of item(s) of the same value. You must pay for the price difference if you exchange for a higher-priced item.

Additional Information:

– You may return your purchase to us up to 14 days from the receipt date.

– Products must be in marketable condition and in the original box and/or packaging.

– While not required, we recommend you get a tracking number to trace your package and verify successful delivery.

– Once you have filled out the Return Merchandise Process, our fulfillment center will check it (usually within 72 hours). Your credit will be processed and emailed to you within 5-7 business days. If you do not receive it by then, please contact us.

– Shipping and handling fees are non-refundable.

– Please contact us to avoid any delays in processing your credit.

 

Refund Policy

 

All refunds are processed back to your original payment method. This includes returned products such as jerseys and tracksuits, unavailable shipping services, and products that are out of stock. Your refund will be processed and emailed to you within 5-7 business days of our team receiving your return or approving your refund. If you do not receive the credit within the mentioned time frame, please email us to investigate and resolve the issue.

 
 
 

Cancellations:

As soon as you place your order, we’re on it! We know you need it fast! Uns in place.

Thank you for your support and understanding! fortunately this means cancellations are not possible once you confirm your order. However, we might sometimes be able to make edits to your order (e.g., sizing, customization). Kindly note this is not guaranteed and is subject to the fulfillment progress. Please inquire about such changes within 15 minutes of placing your order. Please carefully verify all order details prior to confirming and finalizing your order. If needed, our Return/Exchange Policy i

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